Senior HelpDesk Engineer - вакансия 9263174

Вакансия неактуальна и сохранена только в информационных целях.

Дата обновления: 20.06.2017

Город: Санкт-Петербург

Профессия: IT и Интернет

Тип занятости: Не имеет значения

Текст вакансии:

Должностные обязанности:
Luxoft is an industry-leading software integrator and solution house for automakers and automotive suppliers.
There are millions of cars on the road today with solutions designed by Luxoft. We are working on development of modern and future technologies such as Advanced Driver Assistance Systems (ADAS) with highest demands in safety and reliability.
For expanding our business offering in the European market, we seek to establish effective communication between our customer and Luxoft development teams.
Luxoft is happy to receive applications from self-motivated and self-disciplined applicants who communicate well and would like join highly competent and motivated international team.

For the successful candidate we offer the opportunity to enhance and develop your career with the following benefits:
• Achieve sense of accomplishment through providing high quality service for Luxoft and its customers
• Make an impact to the overall success of Luxoft
• Playing the major role in communication on IS and IT issues between Luxoft teams and customer
• Strong following process in gathering necessary information necessary to create IS and IT support tickets
• Collecting information on network tools and resources required by development teams and individuals, coordinate on requesting appropriate access and permissions from customer IS and IT support
• Provide initial training on access to network and tools for newly hired Luxoft engineers
• Daily communication with local and customer management, customer IT support, through all way of communication, including phone, messenger, ticketing systems, email
• Be persistence in pursuing goals, driving issues to resolution via friendly remaindering to responsible individuals, escalations to upper management, etc.
• Contribute effectively in the improvement of related processes and activities
• Report work progress continuously through attendance of regular and on-demand meetings

Требования к квалификации:
• Strong intention to get things done
• Good understanding of network organization and security principles
• Good knowledge in network administration (Windows domain, NAT, DNS, Firewall, VPN, VLAN, etc.)
• Ability to clearly explain the network issues and propose own solutions
• Knowledge of at least two bug tracking or ticketing systems
• Windows as advanced user including RDP and native VPN client and third party clients such as Juniper network
• Patience, punctuality, proactivity, multitasking and attention to details
• Ability to work without supervision
• Excellent verbal and written communication
• Upper-Intermediate English or higher
• Ability to travel abroad

Would be a big advantage
• Considerable experience in communication with or work as part of IS or IT support
• Familiarity with Google documents and communication services
• Understanding of UML and/or flow diagrams
• German language is a big plus

Условия работы и компенсации:
Extended social. package
Competitive white salary
LCA for employees and family members
Payment for relocation of nonresident candidates and family members
Professional training and English language courses
Compensation for sports, corporate discounts
Possibility of relocation to other countries

Контактные данные:

Вакансия неактуальна и сохранена только в информационных целях.

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