Lead Business Analyst – CRM/BI - вакансия 20003569

Netcracker Technology Corp.

Дата обновления: 12.01.2021

Город: Санкт-Петербург

Профессия: IT и Интернет

Тип занятости: Не имеет значения

Текст вакансии:


Lead Business Analyst – CRM/BI Responsibilities:
Project Initiation, Analysis and Design planning Working closely with business stakeholders and subject matter experts in the course of business requirements capturing Impact Analysis and Estimation Escalation Management Internal and external reporting Ensure ongoing support for Development and Quality Assurance teams Communicating with internal product teams to identify possible out of the box solutions and best practices BA resource planning and staffing Managing the team of business analysts during implementation projects Working on analysis process improvements Conducting market and technology researches in CRM/BSS field
Requirements:
Minimum 3 years experience as a Product Owner, Business or System AnalystExperience in leading teams Understanding of B2C and B2B process specifics in Telecom Experience of direct communication with customer representatives Knowledge of Telecom products and services Proven experience in at least one of the following areas:
CRM Customer Marketing Billing Enterprise Product Catalogue Order Management Activation Platforms Service Inventory
Knowledge of various SW development methodologies (Agile, Waterfall, etc), understanding their pluses and minuses Knowledge of UML and BPMN notations Strong analytical skills, excellent communication skills Fluent English both in verbal and written
Experienced user of office applications (Word, Excel, PowerPoint, Visio) We offer:
Work on the best-of-breed CRM/BI products for Telecom market; Opportunities for career development; Professional growth in the international business environment; Medical insurance for employees; Friendly atmosphere, sports activities and corporate events; Salary will be discussed individually with the successful candidate.


Контактное лицо: Липнягова Полина

Контактные данные:

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