Tour Leader, Western Balkans - #665495

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

The world needs more Intrepid people:

We are looking for Tour Leaders - Western Balkans . In this role, you'll be at the heart of creating meaningful travel experiences, helping travellers connect with local cultures, communities and destinations throughout the Western Balkans and Europe.

As the face of Intrepid on the road, you'll guide travellers through carefully designed itineraries, share local insights and bring destinations to life through authentic experiences.

Working independently while supported by Intrepid's wider team, you'll balance trip management, customer service, safety and problem-solving to ensure each journey runs smoothly. Every trip is different, offering the opportunity to create memorable moments while making a positive impact through responsible travel.

Some of the experience you’ll bring with you may include:

• Excellent communication skills in English, plus at least one additional local language.
• Strong customer service experience and the ability to build rapport with a broad range of travellers.
• Travel experience throughout the Western Balkans (including ex-Yugoslavia and Albania) and across Europe, with the ability to share local knowledge and insights.
• Experience working in customer-facing, tourism, guiding or hospitality environments.
• Basic computer skills, including experience using email, Microsoft Word and Excel.
• Full rights to work across the regions where tours operate.
  
  

We know people bring different experiences and perspectives, so even if you don't tick every box, we still encourage you to apply.

About

What you need to know about this role

• This is a freelance contract position.
• Strong availability during peak travel seasons (May to June and September to October) is essential.
• We recruit regularly, with training and onboarding dates discussed during the interview process.
• The role requires flexibility to travel and spend time away from home, with some trips lasting up to four weeks.
• You will lead tours throughout the Western Balkans and across Europe.
• Travel to and from the trip starting location is included.
  
  

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

For our Tour Leaders, the work perks may vary from country to country, but some of the work perks we offer include:

• A free Intrepid Trip! Enjoy the chance to experience Intrepid as a customer once you've led enough trips to qualify.
• Diverse departures through the year! Including hiking or biking adventures, festival, family, premium and foodie trips.
• Travel to where the trip starts (and home again) is included and covered by us
• Some meals and all accommodation included - Often where the guests are staying, such as hotels, camping, homestays etc
• Access to learning and development programs, e-learning and comprehensive tour leader training before you even start
• Internal career opportunities to further your career in travel and beyond
• Amazing travel discounts for you to experience Intrepid as a passenger
• Recognition and celebration with awards nights and the chance for our top performers to travel to our yearly Global Summit!
• Opportunity to support not-for-profit Intrepid Foundations projects
  
  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.